We’ve tried to keep our Terms and Conditions as clear and simple as possible, providing you all the information we can (but not too much) about your transactions so that you completely understand the whole process, from order to delivery and beyond. It’s really important to us that your shopping experience meets expectations, so please spend a few minutes and read on. You’ll need to accept our T’s & C’s every time you make a purchase – they might change from time to time, so do check the date at the top of the page.

Warranties

1. All Product with latest models comes with a RTB 12 month warranty
2. All Old model equipment warranty come with 3 or 6 months Warranty
3. All items with Manufacturer Warranty not acceptable if any thing wrong contact directly with Apple or item manufacturer.
4. All Brand new items Or CPO packed items Return is only acceptable if its in same seal condition after opening if any thing wrong contact with Apple or manufacturer.
5. Warranty does not cover any software conflicts created by user and no warranty for software installed.
6. Battery warranty is only for 1st 60 days after that battery does not cover under warranty.
7. Accessories come with product like charger, cable, plug or headphone only cover for 30 days.
8. Any accidental damage, liquid damage, damage with mishandling of item or due to pressure on screen damage does not cover under warranty.

Faulty Products

1. Microbyte store provides a 3 month to 12 month warranty on ALL faulty small box products and pristine large appliances, applicable from the date of payment.
2. Microbyte store provides 3 months warranty on faulty non-pristine, large appliances, applicable from the date of payment.
3. If your item develops a fault within the warranty period, we may offer repair or an exchange for the same, or a similar product, depending on our current stock. If we don’t have stock available for an exchange we order faulty part and it may take some time to
4. To qualify for a refund the product must be:
   • In the same condition as supplied to you
   • Complete with any accessories and free gifts offered with it
   • If possible, with the original box and packaging
5. The above warranties do not cover non-faulty products, nor issues caused by accident, neglect, misuse or normal wear and tear.
6. If a product is returned as faulty but found not to have a manufacturing fault or if a fault has developed as a result of accident, neglect or misuse, no costs will be refunded.
7. Serial numbers of all parts and products will be verified against the returned item/s. If the serial number/s of the returned item/s are found not to correspond with the original serial number/s, no costs will be refunded.
8. Any form of investigation, intervention or repair undertaken on your purchase by any party other than Manufacturer will result in the invalidation of the applicable product warranty, and a return will not be accepted and no costs will be refunded.
9. All warranties are non-transferrable.

Exchanges

The Microbyte sells some end-of-line products, so this type of stock is limited and we may not have a direct replacement available for an exchange.

If replacement is available and we accept it’s our fault we do swap of product with DPD swap service.

All exchanges are at the discretion of Microbyte store.

The exchange of CD’s, DVD’s and computer software may be restricted to the same product.

Refunds

Your PayPal/Bank account will be refunded once we have received your return.

In all cases, goods must be received before refunds are given.

We’ll email you once our warehouse receives the item it normally take 24-48Hrs.

You can expect your refund to be processed within 48 hours of us confirming we have received the item. You will receive an email confirming your return has been received and a refund has been processed.

Express delivery costs will only be refunded if you notify us within 30 calendar days of delivery, and

• You received an incorrect item.
• You received a damaged item.
• You received a faulty item.

Please note that it can take up to 5 days for a refund to appear in your PayPal /Bank account.